Doncaster

Appeals and Complaints

Complaints

We take complaints seriously and aim to resolve any issues with you.

We will;

• Acknowledge your complaint within several days;
• Reply to your complaint within 28 days.

Depending upon the nature of the issues you have raised and the outcome of our investigation, we will;

• Agree a solution with you;
• Apologise;
• Provide you with assurance that it wont happen again;
• Provide you with a fair and honest response;
• Even though we may disagree, try to reach a conclusion with you.

To make a complaint you can either click here, which will take you to a complaints form on the St Leger Homes of Doncaster website, or write to:

Doncaster HomeChoice
St Leger Court
White Rose Way
Doncaster
DN4 5ND

Or telephone, 01302 862628

Appeals

Right of review

Every application is made in accordance with the requirements set out in the policy document and any appeal will be considered by the Doncaster HomeChoice team.

Reasons for review

You are entitled to a review in the following circumstances;

• If it is decided that you are ineligible to join the register due to your immigration status or unacceptable behaviour;
• If you feel you have been unfairly treated in the allocation process;
• Where you have been removed from the register other than at your request.

The review process

In all review cases you must make a request within 28 days of the date of the letter we have sent to you informing you of a decision. 

Where you request for a review of the decision, we may write to you and ask you to submit any information that may help us in conducting the review. 

Once the decision has been reviewed we will then write to you with the outcome, which will either be upheld or overturned.  The letter will explain what action will be taken as a result and the reasons for doing so.

The officer involved in the original decision will not be involved in the review and all Homelessness reviews will be carried out by Doncaster Metropolitan Borough Council.