Home Options and Homelessness Advice
How can the Home Options Team help you?
Remember whether you are an owner, a tenant or a lodger - seek advice immediately if you think you may lose your home.
The Home Options service for Doncaster offers housing advisory services to everyone with a housing related issue. They will strive to prevent you from becoming homeless by giving you advice on your current accommodation and helping you with options that may mean you can stay in your own home.
We may not be able to house you but will give you the most appropriate and comprehensive advice which may help you to keep your home and prevent homelessness.
There are lots of different services in place to help you to stay in your current home.
Sometimes your situation can be improved without the need to move home. It is important to seek help and advice early.
Our Home Options Officers will explore realistic options that may be available to you. You may have more options than you think.
When you access the service here are some of things you can expect
- A dedicated Home Options Officer who will assist you with your housing related issue
- Advise on all housing issues that might result in homelessness. This includes illegal eviction or harassment and we can give advice on your rights to stay in your own home.
- Advocate between family, friends and landlords to help resolve disputes over accommodation.
- Signpost you to a mediation service.
- If you are living with a violent partner or family member or are suffering harassment but do not wish to leave your home we can provide safety measures to make your home safer.
- We provide advice and assistance if you have mortgage or rent arrears and we will negotiate with your landlord or mortgage lender on your behalf.
- We will issue you with a letter containing the advice we have provided you with.
- If we are unable to prevent you from becoming homeless we will carry out a statutory homeless assessment.
How can I contact the Home Options service at St Leger Homes?
The Home Options service operates a telephone interviewing system as this means we can help more people in a more efficient way
By telephone: If you are homeless or think that you are going to become homeless you should contact us on 01302 736000 Monday to Friday 08:30 - 17:00.
By Email: housingoptionsteam@doncaster.gov.uk
If you do not have access to a phone or email, please visit us:
In Person: One Stop Shop at The Civic Building in Doncaster during opening hours Monday - Friday between 8.30am - 5pm..
Emergencies: If you are homeless outside of these hours contact 01302 323444
Other useful websites:
Doncaster Housing for Young People